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Meet the Faces Behind MONBAIR – Transforming Skincare with Nature’s Essence from the soils of Kerala

Empowering Beauty, Naturally – Monbair's Trusted Visionaries

100K+

Happy
Customers

5K+

Monthly
Customers

20+

Certified
Products

What Our Customers Are Saying

Experience hassle-free support—our team is ready to assist you with care and commitment.

Skincare Blogs

Frequently Asked
Questions

Need Help? We've got you covered!

How do I place an order?

In order to process your order we require the following information:

  • Your shipping, order information & billing address.
  • Phone number & email address for order confirmation and invoice.
  • Payment method – please provide a credit card number to complete your order.
What information do I need to provide to make an order?

In order to process your order we require the following information:

  • Your shipping, order information & billing address.
  • Phone number & email address for order confirmation and invoice.
  • Payment method – please provide a credit card number to complete your order.
Should I expect delays when ordering?

At Monbair, we strive for timely delivery of your orders. However, delays can occasionally occur due to:

  1. High Order Volume: Especially during holidays and sales events.
  2. Shipping Carrier Delays: Caused by weather or other unforeseen issues.
  3. Customs Processing: For international orders.
  4. Public Holidays: Affecting warehouse and carrier operations.
  5. Global Disruptions: Such as pandemic-related delays.

We will notify you of any significant delays and provide tracking information. For urgent orders, consider using express shipping. Thank you for your patience and understanding.

What are your shipping & handling charges?

At Monbair, we are pleased to offer free shipping and handling on all orders within India. Enjoy shopping with us without any extra costs for delivery!

When will my order ship?

At Monbair, we offer a variety of secure payment methods to make your shopping experience convenient and hassle-free:

  1. Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and RuPay.
  2. Net Banking: Pay directly from your bank account using our secure net banking option.
  3. UPI: Use your preferred UPI app (like Google Pay, PhonePe, or Paytm) for quick and easy payments.
  4. Wallets: We support popular digital wallets such as Paytm, MobiKwik, and FreeCharge.
  5. Cash on Delivery (COD): Available for select locations within India.

All transactions are securely processed to ensure your payment information is protected.

How can I pay for my order?

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

 

Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.

 

In case of NEFT, the refund will be initiated within 7 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.


 

What is your refund policy?

We currently do not offer refunds unless there is a transaction error during your purchase. If you experience any issues with payment or accidental deductions, please contact our customer support team immediately. We are here to assist you in resolving such matters promptly.

Are there any discounts or promotions available?

Yes, we frequently offer discounts and special promotions on our products! Stay updated by subscribing to our newsletter, following us on social media, or checking the "Offers" section on our website for the latest deals.